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Creating Teams That Solve Their Own Problems
(in veterinary and healthcare organisations)
If everything in your team keeps coming back to you…
It’s not just workload.
It’s a pattern.
Sorry that you missed the live event! Fill out the form below to grab a copy of the recording.
Many leaders find themselves as the default for every question, decision and problem. Not because their team isn’t capable, but because somewhere along the way, the system has trained people to escalate instead of solve.
The result?
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Constant interruptions.
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High mental load.
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And very little time to focus on the work that actually matters.
This session is designed to shift that by changing how problems are handled in your team so ownership sits where it should.
WHAT YOU'LL LEARN:
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How to stop being the default problem-solver without creating frustration or disengagement
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What to say when problems get brought to you (without just giving the answer)
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How to build initiative and ownership in your team in a practical, repeatable way
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The difference between being supportive and creating dependence
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How to reduce the constant interruptions and reclaim time for higher-level work
Is This For You?
Do you feel like every question, problem or decision ends up back with you?
Are you constantly interrupted by “quick questions” that could have been thought through first?
Do you find yourself solving problems just because it’s faster than explaining?
Are you carrying the mental load of your entire team, while still trying to do your own role?
Have you tried to get people to “use more initiative”… but nothing really changes?
This is not a motivation problem.
It’s a pattern.
And patterns can be changed.
This session is free, practical, and focused on real-world application.
No vague advice.
No “just empower your team” messaging.
Just clear, actionable ways to shift from constant escalation…
To shared ownership.
Dr Jessica Moore-Jones, BVMS, MBA, MSc
Dr Jess Moore-Jones is a vet, coach, executive leader, solo mum by choice, and enthusiastic LARPer (don't feel bad if you don't know what that is).
She also considers herself to be a fulfilled career woman, an engaged and present mum, an ambitious business owner and an intrepid adventurer (yes, even with a kid). She's been General Manager of a specialist hospital, CEO of an RSPCA, Manager of Wildlife Health for Taronga Zoo, and Senior Advisor for local government. She's lectured vet students, coached vets, mentored leaders and challenged our industry bodies to do better.
Dr Jess started her veterinary leadership journey just like you; bright eyed and passionate about improving the industry for the colleagues she knew were struggling with negative cultures, untrained leaders, and a lack of proactive support systems. So she read everything she could, went to every training under the sun, tried to emulate all the 'best practice' advice she could get hold of. And yet, still things flailed. Positivity fluctuated, people resisted, staff attrition continued. And eventually she worked out that this is because everything she was doing was either from different industries, or was based on well-intentioned, academic advice that just can't hold up in the real world of emotions, finances, and human beings.
So she set about trying things a different way. Getting results over following guidelines. Making things happen over 'best practice' advice. And THEN change started to happen. Cultures transformed before her eyes. It was hard work, there were definitely tears, and every new transformation throws up a new set of unexpected challenges, but now Jess has proved that it works. That over and over, culture CAN be improved. Even the most negative team CAN be transformed.
And now she wants to use that journey, and the skills learned trying and testing and failing and trying again, to help you do the same. To lift the culture of a profession as a whole, one leader and one clinic at a time.
