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FOOSBALL, FREE FOOD AND FUN DAYS
What actually improves culture?
Sorry you missed the live event, but you can register below for access to the recording
Learn what tools are actually worth investing time and money into to create thriving veterinary cultures, improving patient care, customer loyalty and organisational success.
Is This For You?
Spending all your time trying to improve the culture of your team, and it mostly goes unnoticed?
Want to build a thriving, positive culture were staff are invested in your business' success?
Sick of throwing money at Reward and Recognition that doesn't seem to make them feel recognised or rewarded?
This session is free, fast, and practical. It sets out what strategies do work, which ones have been shown not to (despite being the ones our staff often request), and how to maximise their impact.
Dr Jessica Moore-Jones, BVMS, MBA, MSc
Dr Jess Moore-Jones is a vet, coach, executive leader, solo mum by choice, and enthusiastic LARPer (don't feel bad if you don't know what that is).
She also considers herself to be a fulfilled career woman, an engaged and present mum, an ambitious business owner and an intrepid adventurer (yes, even with a kid). She's been General Manager of a specialist hospital, CEO of an RSPCA, Manager of Wildlife Health for Taronga Zoo, and Senior Advisor for local government. She's lectured vet students, coached vets, mentored leaders and challenged our industry bodies to do better.
Dr Jess started her veterinary leadership journey just like you; bright eyed and passionate about improving the industry for the colleagues she knew were struggling with negative cultures, untrained leaders, and a lack of proactive support systems. So she read everything she could, went to every training under the sun, tried to emulate all the 'best practice' advice she could get hold of. And yet, still things flailed. Positivity fluctuated, people resisted, staff attrition continued. And eventually she worked out that this is because everything she was doing was either from different industries, or was based on well-intentioned, academic advice that just can't hold up in the real world of emotions, finances, and human beings.
So she set about trying things a different way. Getting results over following guidelines. Making things happen over 'best practice' advice. And THEN change started to happen. Cultures transformed before her eyes. It was hard work, there were definitely tears, and every new transformation throws up a new set of unexpected challenges, but now Jess has proved that it works. That over and over, culture CAN be improved. Even the most negative team CAN be transformed.
And now she wants to use that journey, and the skills learned trying and testing and failing and trying again, to help you do the same. To lift the culture of a profession as a whole, one leader and one clinic at a time.
Transform your clinic now!
If you're ready to stop spending all of your time on the most frustrating parts of people management, now is the time to start.
The path to positive culture lies ahead
Testimonials
Jess has been an incredible mentor. She has given me so much support from the very first day we met and has helped so much with all of the challenges that have come up in my first few years of practice.
She has this incredible ability to take my jumbled thought processes or worries and clarify them into something we can work through together. I am someone who particularly struggles with conflict, and always have. It has been so valuable to have someone who can push me when I need it and helped me reframe my way of dealing.
— Alice, Taranaki Vet Centre
