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Cut the Crap.
Calm the Chaos.
Lead with Clarity.
FREE GUIDE TO MANAGE VETERINARY AND HEALTHCARE CLINIC DRAMA
WHAT'S INSIDE?
✔️ How to stop gossip without sounding like the fun police
✔️ Scripts for when people complain but won’t act
✔️ What to say when people undermine the change they asked for
✔️ Responses to passive-aggressive comments (especially toward you)
✔️ Boundaries that hold the line without burning the bridge
Is This For You?
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You’re a veterinary or healthcare leader exhausted by emotional labour
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You’re tired of the same few people draining the whole team
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You want to respond to drama in the moment, without escalation
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You want fewer awkward silences — and more accountability
Practical, no-fluff ways to take action without any ambivalent HR-speak
Dr Jessica Moore-Jones, BVMS, MBA, MSc
Healthcare professional. Leadership strategist. Straight-talker. Buzzword-resister.
I’m not here to “inspire” your team with pastel PowerPoints and trust falls.
I’m here because I’ve stood exactly where they’re standing, and I’ve led from there too.
I’ve been the vet staying back late because no one else would. The manager pulled into three passive-aggressive crises before morning tea. And eventually, the senior leader trying to hold a clinic together while quietly burning out.
I’ve led specialty hospitals, run national organisations, and globally renowned teams. I've restructured messy teams, rebuilt cultures, and coached hundreds of healthcare professionals, from vets to nurses, paramedics to surgeons, from new grads to seasoned managers.
Now, I bring that experience to the teams who need it most; the ones doing hard, emotional, important work and trying to stay standing while they do it.
Our stuff isn't the ambiguous HR fluff you've heard before; it’s practical, real-world, and built for science-minded smart professionals who don’t have time to waste.
We’ll talk about what actually goes wrong in healthcare and veterinary teams, and how to fix it in a way that sticks. The leaders need support, the teams need self-awareness, and each 'side' needs to understand why the other is making the decisions they are.
Because if you want a team that thrives, they need more than a pep talk. They need tools that work in real life, from the treatment room to the tearoom.
Testimonials
Jess has been an incredible mentor. She has given me so much support from the very first day we met and has helped so much with all of the challenges that have come up in my first few years of practice.
She has this incredible ability to take my jumbled thought processes or worries and clarify them into something we can work through together. I am someone who particularly struggles with conflict, and always have. It has been so valuable to have someone who can push me when I need it and helped me reframe my way of dealing.
— Alice, Taranaki Vet Centre
