Are you the emotional dumping ground for your team?

Struggling with team incivility and unsure how to address it head-on without conflict?

Awkward conversations scare you, especially in public / real-time?

Wish there was a toolbox of immediate ways to respond to snarky or passive aggressive comments as they happen?

Lucky you: I've compiled exactly that for you!

As a veterinary leader, you’re constantly navigating complex team dynamics, from balancing workloads to managing difficult conversations. The stress of leadership can be overwhelming, especially when issues like passive-aggressive behavior or defensiveness arise.

But what if there were simple, effective strategies to address these situations head-on, without adding more to your plate?

Here are a few practical approaches to help you manage challenging conversations and maintain a positive, productive team environment:

1. Addressing Passive-Aggressive or Snarky Comments

When team members deflect or avoid accountability with sarcasm or passive-aggressive remarks, here’s how to redirect the conversation:

Response 1: "I noticed some frustration in that comment. If there’s a concern, I’d rather hear it directly so we can address it."

Response 2: "I want us to communicate openly. Let’s talk about what’s really on your mind so we can move forward."

 

2. Tackling Incivility in Front of the Team

Incivility can undermine team morale. But addressing it in real-time is essential for establishing trust and safety from everyone in earshot. Here’s how to call it out in a way that respects both the individual and the team:

Response 1: "Let’s make sure we’re all engaging respectfully. If there’s an issue, let’s address it constructively."

Response 2: "I want to make sure everyone feels heard. Let’s keep the conversation professional and work through this together."

 

3. Creating a Culture of Respect Through Communication

You set the tone for how your team communicates. By holding each other accountable to respectful dialogue, you create a positive, supportive culture that works for everyone.

Response 1: "Let’s make space for different perspectives. Everyone deserves to be heard, and we’ll achieve better outcomes when we communicate professionally."

Response 2: "Remember, communication goes beyond words. It’s about how we show up in conversations, too. Let’s be mindful of that."

4. Managing Gossip or Undermining Behavior

Gossip or comments made behind closed doors can create a toxic environment and damage trust. Here’s how to address this behavior directly:

Response 1: "If you have concerns, I’d rather we talk about them directly instead of letting things fester. We can always work through it together."

Response 2: "Gossip undermines trust and the team culture we’re building. If something’s bothering you, let’s address it openly."

 

Take the Stress Out of Difficult Conversations. Because most of them aren't really difficult; they're just awkward!

 

These responses are just the beginning. The next time you’re faced with a tough conversation, use these simple scripts to stay calm, professional, and empowered—without adding more stress to your day.

By proactively addressing challenging situations, you not only foster a healthier, more respectful team environment but also take a step toward creating a more resilient practice.

Need more leadership tools?Check out my latest resources and training to further strengthen your leadership and build a resilient, supportive team.