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DIFFICULT CONVERSATIONS
What, how, and holding the line when they try to derail it...
Sorry you missed the live version, but you can register below to receive the recording.
- When to use what sort of conversation
- How to be clear and kind
- Have a structure but not a script
- Navigating the deflections and derailments
No fluff or ambiguous HR-speak, just someone who gets it!
Is This For You?
Conversations always getting derailed by deflections, excuses (or tears)?
Always dreading saying the hard stuff?
Niggly problems taking up all your time?
Join this FREE webinar that will cover when to use what sort of conversation, how to structure a conversation to get the outcome you need, and how to not get derailed no matter what their response is to the topic.
No fluff or ambiguous HR-speak, just someone who gets it!
Dr Jessica Moore-Jones, BVMS, MBA, MSc
Dr Jess Moore-Jones is a vet, coach, executive leader, solo mum by choice, and enthusiastic LARPer (don't feel bad if you don't know what that is).
She also considers herself to be a fulfilled career woman, an engaged and present mum, an ambitious business owner and an intrepid adventurer (yes, even with a kid). She's been General Manager of a specialist hospital, CEO of an RSPCA, Manager of Wildlife Health for Taronga Zoo, and Senior Advisor for local government. She's lectured vet students, coached vets, mentored leaders and challenged our industry bodies to do better.
Dr Jess started her veterinary leadership journey just like you; bright eyed and passionate about improving the industry for the colleagues she knew were struggling with negative cultures, untrained leaders, and a lack of proactive support systems. So she read everything she could, went to every training under the sun, tried to emulate all the 'best practice' advice she could get hold of. And yet, still things flailed. Positivity fluctuated, people resisted, staff attrition continued. And eventually she worked out that this is because everything she was doing was either from different industries, or was based on well-intentioned, academic advice that just can't hold up in the real world of emotions, finances, and human beings.
So she set about trying things a different way. Getting results over following guidelines. Making things happen over 'best practice' advice. And THEN change started to happen. Cultures transformed before her eyes. It was hard work, there were definitely tears, and every new transformation throws up a new set of unexpected challenges, but now Jess has proved that it works. That over and over, culture CAN be improved. Even the most negative team CAN be transformed.
And now she wants to use that journey, and the skills learned trying and testing and failing and trying again, to help you do the same. To lift the culture of a profession as a whole, one leader and one clinic at a time.
