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CALLING OUT POOR BEHAVIOURS
Finally get on top of that snappiness, passive aggressiveness, or incivility
Sorry you missed the live event; register below to access recording
WHAT YOU'LL LEARN:
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Can you call them out in front of others?
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Real-life, on the spot responses
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Scripts for one-on-one conversations
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Holding the line even when they deflect
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Team buy-in for accountability
Is This For You?
Got that one staff member who feels entitled to talk down to others?
Someone also rolling their eyes when you speak?
Do staff snap at each other when stressed, or speak over each other when excited?
All these things not only degrade your culture, but letting them go un-mentioned shows the rest of your team that this sort of behaviour is normal, tolerated, and acceptable.
The behaviour your walk past is the behaviour you accept!
This session is free, practical, with zero ambiguous HR-speak. There's scripts, tools, yes/no answers and bold decisions to make the impact you're looking for.
Dr Jessica Moore-Jones, BVMS, MBA, MSc
Dr Jess Moore-Jones is a vet, coach, executive leader, solo mum by choice, and enthusiastic LARPer (don't feel bad if you don't know what that is).
She also considers herself to be a fulfilled career woman, an engaged and present mum, an ambitious business owner and an intrepid adventurer (yes, even with a kid). She's been General Manager of a specialist hospital, CEO of an RSPCA, Manager of Wildlife Health for Taronga Zoo, and Senior Advisor for local government. She's lectured vet students, coached vets, mentored leaders and challenged our industry bodies to do better.
Dr Jess started her veterinary leadership journey just like you; bright eyed and passionate about improving the industry for the colleagues she knew were struggling with negative cultures, untrained leaders, and a lack of proactive support systems. So she read everything she could, went to every training under the sun, tried to emulate all the 'best practice' advice she could get hold of. And yet, still things flailed. Positivity fluctuated, people resisted, staff attrition continued. And eventually she worked out that this is because everything she was doing was either from different industries, or was based on well-intentioned, academic advice that just can't hold up in the real world of emotions, finances, and human beings.
So she set about trying things a different way. Getting results over following guidelines. Making things happen over 'best practice' advice. And THEN change started to happen. Cultures transformed before her eyes. It was hard work, there were definitely tears, and every new transformation throws up a new set of unexpected challenges, but now Jess has proved that it works. That over and over, culture CAN be improved. Even the most negative team CAN be transformed.
And now she wants to use that journey, and the skills learned trying and testing and failing and trying again, to help you do the same. To lift the culture of a profession as a whole, one leader and one clinic at a time.
Testimonials
Jess has been an incredible mentor. She has given me so much support from the very first day we met and has helped so much with all of the challenges that have come up in my first few years of practice.
She has this incredible ability to take my jumbled thought processes or worries and clarify them into something we can work through together. I am someone who particularly struggles with conflict, and always have. It has been so valuable to have someone who can push me when I need it and helped me reframe my way of dealing.
— Alice, Taranaki Vet Centre
