Module C: Difficult conversations and performance management

Why this module: These aren't "difficult" conversations, they're awkward ones, and that distinction matters. The goal isn't to make you fearless. It's to help you do it anyway. What you'll cover: Key principles of performance conversations The framework for in-the-moment behaviour AND formal conversations A clear decision guide: when to informally check in, when to coach, when to open a Performance Improvement Plan, when to go straight to a formal warning How to handle derailments: tears, deflection, raised voices, "I'll just quit", with specific language for each What, how, when and who for a Performance Improvement Plan (PIP) You'll walk away with: Scripts and a repeatable structure for the conversations you've been avoiding A clear process for performance management that protects your team, your standards, and you Clarity around the how, why, when of difficult conversations AND the confidence to do them