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Building Thriving Veterinary Teams
Real People, Real Talk, Real Impact
Are You Struggling With...
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A team that feels burnt out, disengaged, or overwhelmed?
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Conflict, miscommunication, or a culture that just doesn’t feel right?
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Leaders who want to support their teams but aren’t sure how?
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High turnover, low morale, or a sense that something needs to change?
You’re not alone. Many veterinary teams face these challenges—but they don’t have to be the norm. Our Building Thriving Veterinary Teams package is designed to help your clinic create a resilient, aligned, and thriving workplace.
As an experienced veterinary leader and leadership consultant, one of the most common challenges we hear from senior leaders and corporate boards is that even though they have a clear vision for how things should work in their clinic, it just isn't being delivered that way.
This is because we forget to provide adequate training and support to those in the middle; the people who actually have to deliver your vision. The disconnect between your intentions and the actual delivery sits with your managers and supervisors, most of whom get thrown so far in the deep end that it's a miracle they last six months.
But if we want to help them stop treading water, we have to build them a boat. Let's set our new and middle managers up to succeed, so that they can help our organisations thrive, not just survive.
But all the other courses are either generic, academic management theory that doesn't work with real people and strong emotions, or it's delivered by a demographic that doesn't reflect or understand the challenges faced by a vast proportion of veterinary leaders.
So we're offering something completely different. We'll work side by side to create useable, practical, actionable plans. We'll challenge beliefs and facilitate self-awareness, but we'll also take real steps forward each session, and talk candidly about what works and what doesn't.
Join a Community of Veterinary & Animal Care Leaders
Connect with fellow veterinary and animal shelter leaders in a six-month, practical, and results-driven leadership program designed specifically for professionals in the veterinary and animal care industries. Gain real-world strategies, collaborate with like-minded peers, and build a thriving team culture that lasts.
Workshop 1: Thriving as an Individual
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Resilience 101: Managing stress, setbacks, and self-care.
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Understanding the difference between a tough job and a toxic workplace.
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Emotional intelligence, growth mindset, and positive psychology.
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Ethics vs. morals—navigating complex decisions.
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Busyness, boundaries, and personal fulfillment.
Workshop 2: Thriving as an Individual
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Culture: What do we want, beyond just a “good” workplace?
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Practical psychosocial safety—more than just a buzzword.
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Navigating difficult conversations and interpersonal dynamics.
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Protecting against incivility, gossip, and toxic behaviors.
Workshop 3: Thriving as an Organisation
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Are we truly rowing in the same direction?
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Creating shared commitment to clinic success.
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Organisational design for wellbeing and productivity.
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Challenging the status quo—constructively.
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Transparency, collaboration, and decision-making.
Package Add-Ons
Mission, Vision, and Values Reset
Mission, Vision, and Values Reset – A dedicated workshop to redefine what your clinic stands for, and ensure everyone is rowing in the same direction.
Essential for avoiding "Words on the Wall", and definitely your authentic culture and positioning.
Leadership Accompaniment (Highly Recommended!)
– Two extra workshops for leadership teams:
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The pillars of building a thriving culture.
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What actually works vs. what just feels good.
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Practical strategies tailored to your clinic.
Package Inclusions
Testimonials
Jess has been an incredible mentor. She has given me so much support from the very first day we met and has helped so much with all of the challenges that have come up in my first few years of practice.
She has this incredible ability to take my jumbled thought processes or worries and clarify them into something we can work through together. I am someone who particularly struggles with conflict, and always have. It has been so valuable to have someone who can push me when I need it and helped me reframe my way of dealing.
— Alice, Taranaki Vet Centre
Get to know me...
About your guide
Dr Jess Moore-Jones is a vet, coach, executive leader, solo mum by choice, and enthusiastic LARPer (don't feel bad if you don't know what that is).
She also considers herself to be a fulfilled career woman, an engaged and present mum, an ambitious business owner and an intrepid adventurer (yes, even with a kid). She's been General Manager of a specialist hospital, CEO of an RSPCA, Manager of Wildlife Health for Taronga Zoo, and Senior Advisor for local government. She's lectured vet students, coached vets, mentored leaders and challenged our industry bodies to do better.
Dr Jess started her veterinary leadership journey just like you; bright eyed and passionate about improving the industry for the colleagues she knew were struggling with negative cultures, untrained leaders, and a lack of proactive support systems. So she read everything she could, went to every training under the sun, tried to emulate all the 'best practice' advice she could get hold of. And yet, still things flailed. Positivity fluctuated, people resisted, staff attrition continued. And eventually she worked out that this is because everything she was doing was either from different industries, or was based on well-intentioned, academic advice that just can't hold up in the real world of emotions, finances, and human beings. Not to mention that as a female leader, she was judged by and held accountable to different yardsticks than all the people delivering leadership training.
So she set about trying things a different way. Getting results over following guidelines. Making things happen over 'best practice' advice. And THEN change started to happen. Cultures transformed before her eyes, people took accountability for their impact on the business. Teams started to play the major role in improving the business. It was hard work, there were definitely tears, and every new transformation throws up a new set of unexpected challenges, but now Jess has proved that stepping outside the academics of leadership and into the real-world of the veterinary setting, we can become the leaders we wanted to be.
And now she wants to use that journey, and the skills learned trying and testing and failing and trying again, to help you do the same. To improve the sustainability, wellbeing and fulfilment of our profession by helping animal people become great people leaders.
Dr Jess would like to be there for you through the ups and the downs, the emotional turmoil and the thankless tasks, and help you become the leader you want to be.
You just have to be bold enough to start!
Investment
We know that you already know the return on investment for great leadership. That's why you're here right?
If we counted up all the time, money and resource spent on reactively leading your team, let alone what it is costing your business in terms of lower productivity and lower customer satisfaction, it would be easy to justify spending tens of thousands of dollars to transform your leadership into what you know it could be.
Luckily, with this model, you don't have to! We wanted it to be accessible even (or especially) to small, independent clinics. Where owner-operators and passionate senior clinicians might not have the corporate equity funds behind them, but still want to build the leadership capacity of our profession. That's why we've created this programme; so that you can benefit from other leaders just like you as well as an experienced veterinary leadership coach and consultant.
For a 6 month transformation of your leadership skills and confidence, with 12 full sessions, 2 personalised coaching sessions and unlimited digital support from your colleagues and coach, you can't afford NOT to invest.
All of that for only $1499*
*Refers to Mastermind programme. Enquire for In-House or One-on-One support
For an extremely limited time, you can have all of the above, including 12x programme sessions, two personal coaching calls, and unlimited cohort messaging support, for only $1499 +GST.
Think about how quickly you'd spend that sort of money on clinical CPD, on medications, on marketing, on technology, or on the time you spend every month managing a poor culture. It's less than a half day generic leadership course that wouldn't focus on the success of your organisation, wouldn't support you as an individual, and certainly wouldn't answer your worried messages at 8am when one of your staff throws a new spanner in freshly turning cogs...
If you want change, make it happen today!
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One-off one-on-one support for a specific challenge or project
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Need someone to troubleshoot a challenge?
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How do I have this awkward conversation with my team member (or boss)?
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Why is my culture so toxic?
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An objective experienced ear to bounce ideas off?
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How do you move up the leadership ladder?
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Or a no-BS kick up the butt to get your butt into gear?